The qualifying learner will be able to demonstrate an understanding of:
- The background of ISO standards
- The history of ISO standards
- Annex SL
- The process approach
- Risk-based thinking
- ISO 9001 development timeline
- ISO 9001 implementation timeline
- The need for change
- The Deming Cycle
- Summary of key changes to ISO 9001:2015
- Elements of ISO 9001:2015
- Terms and definitions of ISO 9001:2015
- Annexure B – Other international standards on quality management and quality
- management developed by ISO/TC 176
- Benefits of ISO 9001:2015
- What quality is
- Quality management principles
- ISO 9001:2015
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